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Program Manager

Company HealthFitness
Location Collierville, TN
Update 10 Day ago
300
HealthFitness have a great opportunity for a Program Manager at our client site in Collierville, TN. The Program Manager position manages and directs all operational aspects of a small, single client program in accordance with HealthFitness protocols, ensuring the highest possible level of participation, results achievement and customer satisfaction in the delivery of programs and services to meet client, member and participant objectives.

JOB ACCOUNTABILITIES:
Manages all program activities in accordance with HealthFitness operational, quality, safety and service standards.

Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes and marketing strategy to meet client objectives.

Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.

Directs the implementation of individual and group fitness programs, health education activities, motivational programs and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.

Tracks participant and program data for measurement of individual and program goal achievement, outcomes and results; creates outcomes focused management reports based on the identified business plan goals and objectives.

Conducts informal safety checks on a daily basis and performs routine safety audits on a weekly, monthly and quarterly basis in accordance with HealthFitness guidelines.

Manages all record and data management activities at the worksite, ensuring the proper storage, retention and confidentiality all data collected in accordance with HealthFitness requirements.

Submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies.

Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training and group exercise class instruction.

Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.

In conjunction with CM, introduces new HealthFitness programs, products and services to the client.

Interview, coordinate, and manage internship candidates.

Other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

Education, Experience and Certifications:
Bachelor's Degree in Exercise Science, Health Promotion, Kinesiology or related discipline required.

Two or more years related industry experience.

Current First Aid and CPR certifications required; AED certification if applicable.

Group Exercise certification required.

Personal Training certification in (ACE, ACSM, AFAA, NSCA, NASM) required.

Other Knowledge, Skills & Abilities:
Strong leadership, team management, interpersonal and customer service skills including the ability to motivate others.

Ability to effectively organize and prioritize work demands.

Computer proficiency in Microsoft Office programs including at minimum Word, Excel and Outlook.

Ability to work effectively with all levels of individuals both within HealthFitness and the client organization.

Proficiency in fitness assessment and exercise prescription.

EOE Minorities/Females/Protected Veterans/Disabled

Required Skills

Required Experience