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Oxbow Office Assistant

Company Metro
Location Oxbow Regional Park, OR
Update 10 Day ago
If you love talking to people, excel at organization and don't mind getting muddy, you might be the perfect office assistant for Oxbow Regional Park. Your "office" would be an ancient forest along the Sandy River Gorge, where hikers, campers, boaters and fishermen share the landscape with salmon and beavers, deer and fox, owls and songbirds – and much more.

This new position will be the main point of contact for hundreds of thousands of people who come to Oxbow every year. We are building a new welcome center, where you would greet visitors, orient them to the park, conduct sales transactions, and support the park's rangers and operations supervisor. For many who come to Oxbow, it is the first introduction to Metro's unique regional park system. We manage 17,000 acres of voter-protected land across greater Portland, with a focus on protecting clean water, restoring fish and wildlife habitat, and connecting people with nature close to home.

To do this job, you should enjoy communicating with people, making sure their needs are met and creating a great first impression. You would play an important role in our commitment to offering safe, friendly destinations where all visitors feel welcome. While not a requirement, the ability to speak a second language is preferred. To keep things running at Oxbow, organization and computer skills are important, too. Many day-to-day requests would come from the Oxbow park team. You would report directly to the administrative supervisor for Metro's Parks and Nature Department and work closely with the guest relations coordinator at Blue Lake Regional Park.

If you've read this far and think you're a great fit, a few logistics: The position requires a driver's license and your own transportation. You would report to Oxbow with occasional meetings at Blue Lake or the Metro Regional Center. You also need to have a flexible schedule, with some variation between summer and winter months. While an official schedule hasn't been set yet, we will expect the person in this position to work weekends.

We're looking for somebody who shares Metro's commitment to making sure that all our region's diverse communities – including communities of color and low-income communities – benefit from a world-class park system. At Metro, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

Application requirements
A complete application includes: 1) Electronic application, 2) A single PDF document that includes a cover letter describing why you want this position and why you are a good fit, resume, and answers to supplemental questions 1, 2 and 3.
Incomplete applications or applications that do not follow instructions will not be considered.

The starting wage is at the beginning of the range.

Essential Job Duties:
An employee in this position must be able to perform all the essential job duties listed below with or without reasonable accommodation; however, this list is not intended to include all of the specific tasks which an employee in this position may be expected to perform.
Serves as the first point of contact for the Oxbow Regional Park office and welcome center.
Manages shelter and group camp reservations at Oxbow Regional Park.
Sells day and annual passes.
Creates and maintains spreadsheets and databases using Excel and other database and event management software. Tracks data and creates reports as requested.
Maintains and uses a purchasing card. Reconciles purchase card orders for Oxbow supervisor and rangers.
Coordinates project and program activities. May assist with mailings and other communications.
Manages and updates office lists and supports end-of-month tracking and statistics.
Assists with scheduling facility use, appointments and meetings as requested.
In peak season, supports the rangers at the entrance fee booth and checks in reserved campers and updates reservation information.
Processes invoices and reviews cash reports.
Fulfills Metro's core values of public service, excellence, teamwork, respect, innovation and sustainability.
Works in a safe manner and follows safety policies, practices and procedures.
Works assigned schedule and exhibits regular and predictable attendance.
Coordinates and oversees specific project activities. May schedule and coordinate volunteers or interns. Assists new staff and interns in navigating Metro procedures.
Performs related duties as assigned.
This position is represented by AFSCME Local 3580 and is classified as an Administrative Specialist II (click to read the full classification). Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the position.

Minimum Requirements:
Two years of administrative, customer service and problem-solving experience, a high school diploma or G.E.D.; or any combination of experience and education which provides the applicant with the desired knowledge, skills, and ability required to perform the job.

First Aid/CPR certification required within 6 months of hire. Valid driver's license and personal transportation required.

Knowledge, skills and abilities
Ability to be punctual and maintain regular attendance
Ability to maintain a professional demeanor at all times
Ability to establish excellent rapport with members of the public, fellow employees and vendors
Ability to communicate effectively and professionally, both orally and in writing
Ability to use good judgment in problem solving and communications with staff and constituents
Ability to work well under pressure with routine interruptions while maintaining strict deadlines and accuracy
Ability to remain calm and communicate clearly and concisely in emergency situations
Flexible and adaptable to changing priorities and requests
Ability to troubleshoot, problem solve and provide excellent customer service
Ability to speak a second language is preferred
Proactive approach; ability to plan ahead and foresee and resolve issues before they escalate
Excellent organizational skills and attention to detail
Extensive experience in general office etiquette, policies and equipment
Knowledge of administrative, customer service and office procedures
Ability to establish and maintain electronic and manual filing and record keeping systems
Ability to work independently and as a team member
Ability to fulfill Metro's employee values of public service, excellence, teamwork, respect, innovation and sustainability

Additional Information:
Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.

Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources (503) 797-1570.

Public Employees Retirement System (PERS): New employees will pay the employee portion of the PERS contribution.

Veterans' Preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Criminal background check: In order to protect the wellbeing of its employees, the public and agency assets, Metro may conduct criminal background checks on candidates selected for Metro positions. Criminal convictions do not necessarily preclude employment and will be considered on a case by case basis. A background check will only be conducted if you are selected as a finalist for a position. If selected as a finalist, you will be contacted by Human Resources prior to the initiation of a background check.

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

An Equal Opportunity/Affirmative Action Employer