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Retail Planner

Company Michael Kors
Location Whittier, CA 90601
Update 10 Day ago

*Retail Planner


Department: CA Distribution

Location: Whittier, CA

The Retail Planner is responsible for the order planning within the MK Distribution Center. The Retail Planner is responsible for training of the waving team as well as for daily activities which include but not limited to: monitor and maintain customers’ orders through their life cycle in the facility; monitor and maintain the flow of outbound operations though planning, waving, execution and exceptions management processes; responsible for developing and maintaining an open and engaging associate relations environment which remains issue free.


  • Analyze wave configuration to maximize efficiency and develop new strategies and rules that improve DC flow and performance for all shifts
  • Execute waving activities and deliver customer orders to floor operations aligned with service level expectations as outline in SLA’s
  • Engage partner departments and associates in problem resolution process to assure service outcomes are meeting or exceeding expectations
  • Identify, resolve and communicate exceptions with customer orders and waves to both operational and allocation partners and serve as a functional central point of contact for the DC in these matters
  • Monitor and maintain picking, packing & outbound flow through automation, systems and process including through WMS
  • Engage management, operational leadership and production associates to assist in maintaining service levels, quality expectations and productivity
  • Assist and support IT and consultants resources in the configuration and testing of WM system projects
  • Metrics and reporting for areas or responsibility through use of excel and other software
  • Functional subject matter expert for outbound WMI as it pertains to waving and planning
  • Assists in the selection, training and motivation of associates. Partners with the Operations Manager and Human Resource Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within DC
  • Perform other duties as assigned

Essential Skills:

  • Commitment to excellence and to getting the job done on time
  • Hands on leader that leads by example and excels at communication and coaching associates for desired results
  • Must be able to think out of the box and apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Strong quantitative and critical problem solving skills
  • Strong written and verbal skill to communicate with all levels of the organization and executive excellent analytical and problem solving skills


  • 3-5 years solid experience with WMS (Manhattan preferred)
  • Waving & tasking experience with a tier 1 WMS
  • Advanced Excel abilities
  • Ability to read, analyze and interpret general business manuals and instructions
  • Ability to write reports and business correspondence
  • Ability to effectively present information and respond to questions from groups of managers, customers and the general public
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of instructions and deal with abstract and concrete variables

We are an Equal Opportunity Employer M/D/F/V

Job Type: Full-time

Required experience:

  • solid: 3 years