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Property Manager

Company Mercy Housing
Location San Leandro, CA 94578
Update 10 Day ago
The Property Manager ensures that the operations of the property(ies) in assigned area of oversight are in compliance with the standards and expectations of Operational Excellence, other stated guidelines of Mercy Housing Management Group (MHM), and Mercy Housing. Completes all reasonable work-related directives given by supervisor and above. Responsible for ensuring the completion of all property management site-level activities with site-level staff and other Mercy Housing-related departments to ensure that the Essential Functions are met on a regular and consistent basis.


The objectives and primary examples from the Operational Excellence system of MHM are outlined as follows :


  • Rent collection procedures are followed and benchmarks are achieved.
  • Occupancy levels are at budgeted levels and higher, where possible.
  • Rents allowed under the regulatory programs are being achieved, where possible.
  • Property budgets are followed and achieved, where possible.
  • Property expenses are regularly reviewed and effectively managed to adhere to budgeted guidelines.
  • Controllable Net Operating Income is achieved and exceeded, where possible.

  • All regulatory compliance requirements, including file compliance, recertifications, interim recertifications, and appropriate documentation, are followed, monitored, and completed.
  • Physical guidelines are achieved at each property, in accordance with expectations of ownership and/or Operational Excellence.
  • Adherence to the preventative maintenance schedule established for assigned property(ies).
  • Implements and maintains environmentally-responsible guidelines as outlined by ownership.

  • Day to day management of site-level staff in accordance with expectations of ownership and/or Operational Excellence.
  • Positive, collaborative internal and external relationships are fostered and maintained and that requests are responded to in a timely manner.
  • Site-level staff receive/participate in necessary educational requirements.
  • Understanding and effective use of property management, accounting, and personnel-related software, instructing staff on proper usage, as necessary.
  • Effective communication and understanding of the organization’s stated recognition and bonus programs with site-level staff.
  • Monitors and enforces guidelines as outlined in the Injury and Illness Prevention Plan.

  • Resident concerns are appropriately addressed in a timely manner.
  • Delivery of great customer service to residents.
  • Effective partnership with Resident Services and/or third party service agencies to meet the ownership’s service objectives at each location, where applicable.
Where there is a direct reporting relationship of Resident Services staff to the Property Manager, provides effective supervision of employees and applicable programs.

  • In conjunction with Resident Services, effectively conducts regularly-scheduled resident meetings.
  • Follows and enforces all fair housing and local landlord and tenant laws and regulations.
  • Participates in appropriate community and neighborhood meetings.
May perform other duties in the categories above as assigned.

Job Requirements :
High school diploma or equivalent required. Professional certification in property or affordable housing management preferred.

Minimum of two years of administrative, accounting, customer service, and/or supervisory experience preferred. Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties preferred. Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws. Experience being accountable for financials.

  • Relate well to people from diverse backgrounds.
  • Comprehend and communicate in the English language both orally and in writing.
  • Interpret and understand financial information generated from property management software reports.
  • Legally operate a motor vehicle (valid driver’s license).
  • Work in a collaborative manner and in a team environment.
  • Travel occasionally.
  • Proficiency with Microsoft Office.
  • Define and solve problems.
  • Understand and commit to the Mission and Values of Mercy Housing.