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Incident Coordinator

Company Express Scripts
Location St. Louis, MO 63121
Update 10 Day ago

The Incident Coordinator is the primary liaison between the business and IT. Responsibilities include: leading the business users, IT project teams, and external partners to drive decision making and define requirements for application development, ensuring that business needs are being met; creating documentation of business requirements which guide application development efforts, working closely with the business team, development team and quality assurance team to ensure successful implementation of business requirements, and working collaboratively with IT and business partners to resolve issues.

Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision making and define requirements for application development, ensuring that business needs are being met.
Complete documentation for business requirements which guide application development efforts, working closely with the Development team and Business teams to ensure successful implementation of business requirements.
Assist senior team members to support processes and procedures, work independently or with senior team members to provide ongoing support to manage application SLA’s, resolve a majority of the problems and fulfill service requests that do not require application development.
Assist senior team members with the analysis and recommendations of opportunities to improve application reliability, work independently or with senior team member s to implement solutions that enhance application and infrastructure reliability.
Assist with the development and maintenance of the business requirements process used to define requirements for systems projects, assist with the definition of project scope and create appropriate scope documentation.
Work with senior team members to perform analysis of compliance vulnerabilities, work with Business and IT teams to eliminate vulnerabilities, work independently or with senior team members to support internal and external audit related activities.
Communicates project status and escalates issues as needed.
Works on special projects as assigned.

2+ years' experience with Bachelor's Degree, Master's Degree or 11+ years of relevant experience without degree
Working knowledge of Microsoft application software (i.e., Word, Excel, Visio and Project)
Proven organizational skills with the ability to develop a detailed work plan to ensure project success.
Demonstrated problem solving skills and the ability to work collaboratively with other departments to resolve issues.
Possess excellent written and verbal communication skills.
Strong requirements elicitation and conflict resolution skills.
Ability to work in a fast-paced environment, handling multiple priorities.


This expansive group is accountable for planning, building and driving core technology solutions and services across virtually every aspect of the business, including Infrastructure, Engineering, Operations, Architecture, Pharmacy Technology, Home Delivery, Specialty and IT Service Management. The following teams help comprise this ever-important group:
IT Architecture & Innovation defines and drives the company’s architecture strategy.
IT Engineering manages all engineering activities associated with the company’s architecture and attendant technology.
IT Operations manages all the technology that supports the company’s operational functions.


Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.

Express Scripts Canada, a registered business name of both ESI Canada and Express Scripts Canada Services, each an Ontario partnership, is indirectly owned by Express Scripts Holding Company, and is one of Canada’s leading providers of health benefits management services.
From its corporate headquarters in Mississauga, Ontario, just outside Toronto, Express Scripts Canada provides a full range of integrated pharmacy benefit management (PBM) services to insurers, third-party administrators, plan sponsors and the public sector, including health-claims adjudication and processing services, Home Delivery Pharmacy Services, benefit-design consultation, drug-utilization review, formulary management, and medical and drug-data analysis services, to better facilitate better health decisions and lower costs. For more information about Express Scripts Canada, visit its Website at .

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

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