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Customer Service Spec

Company HEB
Location San Angelo, TX
Update 9 Day ago
300
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Specialist, you will be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
- a high school diploma
- communication and interpersonal skills
- ability to work in a fast-paced environment
What is the work?
Stocking:
- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs Customer Service Assistant duties as needed
Customer Service:
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Sales:
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
Food Safety / Sanitation:
- leans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating procedures
Additional Department-Specific Responsibilities:
- Cosmetics:
Knowledge of beauty and cosmetic aids
- Drugstore / General Merchandise:
Prepares tags and signs as needed
- Entertainment:
Knowledge in the audio / video field
Knowledge of specialty products, movies, music, electronics, and video games
- Grocery:
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Prepares tags and signs as needed
- Service / Central Checkout:
Directs the traffic flow of customers through check-out lanes
Manages efficient break and lunch schedules for Service Partners
Approves and reviews financial transactions (override capabilities)
- Texas Backyard:
Knowledge of agriculture
Certified or working on certification as a Master Gardner
What is your background?
- Must be 18 years of age
- High school diploma (or equivalent)
- 1 - 2 years of previous experience
- Company Orientation
- Safety Training
Do you have what it takes to be a fit as an H-E-B Customer Service Specialist?
- Good customer service skills
- Reading and writing skills
- Planning and organizing Skills
- Communication and interpersonal skills
Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Perform the following, based on your Department?
Drugstore:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
Dairy:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold, loud noises and wet conditions
- Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
Frozen:
- Constantly* reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions
- Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
Bookkeeping:
- Constantly* reach at waist, grasp
- Frequently stand, walk, perform fine motor movements
- Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, and pinch
- Occasionally be exposed to ambient temperatures and loud noises
- Demonstrate the ability to lift 25 lbs, and manage in excess of 25 lbs
Business Center:
- Constantly* stand, reach at waist, grasp
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noises
- Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
05-2014