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Member Relationship Advisor II

Company Franklin Mint Federal Credit Union
Location Media, PA
Update 10 Day ago
Contributes to the generation of new business and provides ongoing relationship servicing with current members. Cross sell credit union products and services to assist members in meeting their financial needs. Responsible for a proficient understanding of all credit union products and services including personal and vehicle loans with the ability to identify and offer additional referral opportunities.

Key Responsibilities

Evaluates needs of new and existing members and offers appropriate financial products and services.
Assist in meeting Branch goals by expanding member relationships through active selling of credit union products and services in support of production and profitability goals.
Provide ongoing relationship servicing with current members to maintain goodwill and gain additional business.
Responsible for opening and closing new memberships, including IRA, Trust, Estate
Responsible for processing personal and vehicle loans with accuracy and efficiency.
Under the direction of management, responsible for the accurate daily branch settlement. Control the vault, ATM machine and all negotiable instruments within the branch.
Demonstrate operational excellence, looks for ways to improve operational efficiency; branch settlement responsibilities; understanding loss prevention procedures.
Maintain established quality control and audit standards.
Responds to member inquiries and requests.
Processes member transactions accurately and efficiently.
Examine documents for endorsement and negotiability. Detect and resolve discrepancies promptly.
Balance daily transactions and verify cash totals. Investigate and resolve out-of-balance conditions.
Performs accurate and timely file maintenance on member accounts.
Participates in and supports branch and community events.
Responsible for making outbound calls to members when appropriate and necessary.
Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Credit Union and its members.
Education and Experience

High School Diploma/GED required or a minimum of 3 years of equivalent experience in a retail environment.
2 years of college preferred.
Plus a minimum of 2 years of related financial services industry experience required.
Must have demonstrated ability to succeed in a retail environment.
Skills and Abilities

Strong knowledge of Personal Banking products/services and commercial deposits.
Strong sales initiative, creative, resourceful, self-starter committed to excellence and seeks out new responsibilities, acts on opportunities and generates new ideas; actively participates in community activities.
Ability to work in a team environment and develop relationships with coworkers to ensure attainment of business goals.
Exceptional ability to develop quality relationships with members and co-workers, including building trust and a team approach to ensure attainment of customer and business needs.
Strong organizational skills and ability to manage multiple tasks.
Effectively use available resources for problem resolution which may involve analysis of information, solve problems with high degree of professionalism.
Ability to work flexible work schedule and multiple branch locations, including evening, weekend and holidays.
Working knowledge of Microsoft Office products including Excel, Word and intermediate technology skills.
Ability and knowledge to open and close the Branch
Demonstrated knowledge and use of opening and closing loans in Loans PQ.
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Builds constructive and effective relationships. Use diplomacy and tact. Can defuse even high-tension situations comfortably.
Picks up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product or technical knowledge. Does well in technical courses and seminars.
Picks up on the need to change personal and interpersonal behavior quickly.
Watches others for their reactions to his/her attempts to influence and perform and adjusts. Seeks feedback.
Communicate effectively both orally and in writing
Uses writing effectively to advance business aims, creates document that achieves desired results.
Ensures that regular communication occurs based on the needs of the project or individual, listens well, clarifies the intent of others' communication and tailors the communication to the level of the audience.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties

This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.